Customer Service
Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
SHIPPING TIMES AND COSTS
- Complimentary ground shipping within 1 to 7 business days
- In-store collection available within 1 to 7 business days
- Next-day and Express delivery options also available
- Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
- See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS
Shella accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
Welcome to METALWERK24!
We are a medium-sized company that has been successfully operating in Papenburg since 1989. Since October 2023, I — Andre Schwarzkopf, 38 years old, married, father of three children — have been able to continue managing the company. Under my leadership, we are continuing our history of success.
Our team consists of highly qualified specialists who work for our clients with great dedication and passion. We are proud to be innovative, global, and sustainable. Our focus is on the needs of our clients.
We offer a wide range of design and manufacturing services. Whether it's custom solutions or series production, we always find the right solution for our clients. We place great importance on the highest quality and precision.
Our many years of experience and extensive know-how make us the ideal partner for complex projects in the fields of metal construction, welding technologies, sheet metal processing, and much more.
We look forward to developing innovative solutions together with you and successfully implementing your projects. Please do not hesitate to contact us – we are always here for you!