Shipping Policy

METALWERK24

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 3 - 7 business days of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?

U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

  • Average transit times to the United States: 5 - 20 Business days
  • Average transit times to International: 17 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, if you need help tracking your order you can go here

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email info@metallwerk24.com 

. All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@metallwerk24.com. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

  • +49 (0) 4961 916 616
  • A picture of the damaged product.
  • Once received, we'll be happy to send out another free of charge.

     

    I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

    If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

     

    Welcome to METALWERK24!

    We are a medium-sized company that has been successfully operating in Papenburg since 1989. Since October 2023, I — Andre Schwarzkopf, 38 years old, married, father of three children — have been able to continue managing the company. Under my leadership, we are continuing our history of success.

    Our team consists of highly qualified specialists who work for our clients with great dedication and passion. We are proud to be innovative, global, and sustainable. Our focus is on the needs of our clients.

    We offer a wide range of design and manufacturing services. Whether it's custom solutions or series production, we always find the right solution for our clients. We place great importance on the highest quality and precision.

    Our many years of experience and extensive know-how make us the ideal partner for complex projects in the fields of metal construction, welding technologies, sheet metal processing, and much more.

    We look forward to developing innovative solutions together with you and successfully implementing your projects. Please do not hesitate to contact us – we are always here for you!